Refund Policy

Money Back Guarantee

100% Satisfaction or Money Back Guarantee

We pride ourselves on developing the highest quality products and we are confident that you will love them. However, everyone is different and should you not be satisfied with our products, we offer a Money Back Guarantee!

If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 14 days of the shipment date. To qualify for a refund, the product must be returned to Coff & Co. The refund does not include any postage charges you may have incurred when purchasing or returning the product.  After 14 days, returns will be issued as an in-house credit that will be applied to your next purchase.

Return Instructions

Please contact us through the Contact Us page, or by emailing us at orders@coffco.com.au. Please include your invoice number and let our Coff & Co team know about the issue and why you would like to return your product. 

Please note

To be eligible for a refund, please note the following conditions:

• Refund payments will be made for the amount on the original purchase receipt. 
• Returned product must have at least 50% of the contents remaining.
• The 100% Satisfaction guarantee is valid for products purchased online from Coff & Co or from an authorised stockist
• You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.